Interpersonal Communication Skills
What contributions have you made to improve teamwork? What work have you done that involved working with sensitive or confidential issues?
Customer Service Skills
In your current position, who are your customers? What are their needs? How do you know you are meeting their needs? Tell us about one of your demanding customers. Why? What conflicts did you have? How did you resolve them? Can you identify a situation where you received some customer feedback that made you re-think the way you were working? Describe how you established partnering relationships with your clients. Describe your experience in influencing or participating in a customer decision.
Multi-tasking | Organizational skills
Describe a large-scale project you were responsible for -- how did you meet your deadlines? Describe your method of handling your projects or work each day. Give examples of a situation where there were competing priorities. What actions did you take and what were the results? Can you describe something you worked on that involved a lot of detail and how did you handle it?
Job Match
How would you describe your ideal job? Why do you want to leave your current job? If we were to ask your supervisor about your strengths, what would he or she say? What areas do you still feel need developing to improve your effectiveness on the job? What are you doing currently in your job that you would like to not have to do? What are you doing you'd like to continue doing?